Shipment and Delivery

Shipment and Delivery

 

WHAT IS THE SHIPPING RATE COST TO MALAYSIA?

  • Shipping rate to West Malaysia is RM8, while shipping rate to East Malaysia is RM12.

HOWEVER,

You may get Free Shipping to WM and EM when you purchase over RM120.

 

WHAT COURIER COMPANY WE USE?

  • Courier company that we have chosen: POSLAJU and EASYPARCEL

 

DO YOU SHIP INTRNATIONALLY AND HOW MUCH DOES IT COST?

  • In this moment, we only ship to Singapore.
  • International shipping to Singapore cost RM38 for the first kg)
  • Courier company that we have select: ARAMEX

 

HOW DO I GET MY TRACKING NUMBER AND TRACK MY PARCEL?

  • There will be a message contain your tracking info and tracking link send to your registered email and a SMS provided phone number.

(Kindly check your spam box if you do not receive any email)

  • Kindly check your parcel status with the courier company with the provided tracking number sent to your phone number and registered email.

 

HOW LONG DOES MY ORDER TAKE TO BE SHIPPED OUT?

  • Ready stock parcel will be shipped out within 1-3 working days. (Usually the next day)
  • Pre order items will be shipped out after the items had arrived. It might takes 10-14+ working days. (Kindly refer to the ETA of the item at Backorder Status)
  • All orders will be shipped out according order number.

 

ARE THERE ANY ADDITIONAL COST FOR RE-DELIVERY FOR UNCOLLECTED PARCEL AND INCORRECT DELIVERY SHIPPING DETAIL?

  • There will be extra charge for re-delivery of uncollected parcels while we will bear for the delivery cost if deemed as an error of our part.

 

WHAT IF MY PARCEL LOST DURING DELIVERY PROCESS?

  • Although this is the rare case that never happen before *TOUCHWOOD*. However, We do not hold any responsibility for any lost, damaged or delayed delivery caused by the third party courier. BUT feel free to contact us if you are yet to receive your parcel after the estimated arrival date. We will try our best to assist you.

 

DO YOU PROVIDE COD/ SELF-COLLECTION?

  • We DO NOT provide COD but we do provide self-collection
  • Local Pick Up only available at IPOH, IPOH GARDEN SOUTH at 翠月楼点心.
  • The process of Self- Collection:

  1. Place order and choose “Local Pick Up” as your preferred shipping method.
    2. Make your payment and provide payment details to us within 24 hours.
    3. We will prepare your order accordingly after payment being verified.
    4.  An email will be sent to you once your order is ready for collect or you may contact us at FB messenger for another arrangement.