Terms and Conditions

1. Order:

  • Kindly ensure you have selected the correct items such as sizes and colour before checking out. There will be no amendment once the order is confirmed.
  • Kindly ensure you have filled up the correct mailing details (Name, Address and Mobile Number). Incorrect and Incomplete posting information may result in delayed delivery. However you may look for us if you have filled up the incorrect details.
  • If you have any coupon, kindly key in and use your voucher or discount code (before expiration date) before checking out for discount to valid. There will be no refunds will be made for orders where vouchers or coupons are not key in before checking out.
  • We only accept offline payment method (Manual Online Banking, ATM Transfer and Bank Deposit) & online payment method (Paypal which accept credit card, debit card and online banking transfer) in this moment. *Paypal is a payment getaway and even if you are not PAYPAL USER, you may also pay with it with NO EXTRA CHARGES. *
  • Kindly drop us a message once payment are made.
  • You may drop your order at website Live Chat (which link to your Facebook Messenger) or email: bernadetteblend@gmail.com

Please refrain from sending us duplicate email/ message within 2 working days if you do not receive a reply. This will mean your email/ message is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

  • We reserve the right to accept or reject any order without prior notice for the reason such as:
  • Items are OUT OF STOCK
  • Payment is not completed and without prior notice within 24-48 hours once order are made
  • Do not obtain authorization of payment

 

2. Backorders:

  • Backorder are open for popular but sold out items.
  • Backorder items usually takes 10-14 days working days and estimate time of arrival (ETA) will be stated at product description as well.
  • We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances (delayed shipment, lack of fabric, insufficient stocks arrived and other reasons). For delayed backorders, cancellations of orders are not applicable.

 

3. Delivery:

  • Ready stock parcel will be shipped out within 1-3 working days. (Usually the next day)
  • Pre order items will be shipped out after the items had arrived. It might takes 10-14+ working days.
  • All orders will be shipped out according order number.
  • We do not hold any responsibility for any lost, damaged or delayed delivery caused by the third party courier. However, feel free to contact us if you are yet to receive your parcel after the estimated arrival date. We will try our best to assist you.
  • There will be extra charge for re-delivery of uncollected parcels while we will bear for the delivery cost if deemed as an error of our part.

 

4. Measurement and Representation of items

  • Measurement stated might vary 1-3cm as each items are mass produced and it will not consider as a defective items.
  • Colors shown may have slight variance on different screens. This is because different tech devices have different specifications. For example, colour shown in laptop, desktop and smart phone might be differ as well. As such, colors may be portrayed with slight differences. This applies especially for brighter hues.
  • Items will slightly imperfections such as slightly dotted stain (not heavy stain) or inner loose thread which do not affect overall appearance of the items will not be considered as a defective item.

 

5. How to order?

  • Order through bernadetteblend.com
  • Sign up an account or log in into your account or shop without sign up
  • Pick and add your favourite items to cart
  • Click checkout when you have done shopping
  • Double confirm your purchased items including sizes and colour before checkout
  • Key in your coupons to enjoy the discount If you do have one
  • Complete your payment by manual online banking and ATM Transfer or Bank Deposit with provided bank account within 24 hours.
  • Drop us a message regarding the payment information through


Email: bernadetteblend@gmail.com
Facebook: Bernadette Blend (Website Live chat)
(Kindly avoid sending duplicate messages)

So you are done and wait for us to ship!

 

6. Payment Info:

  • We only accept offline payment method (Manual Online Banking, ATM Transfer and Bank Deposit) & online payment method (Paypal which accept credit card, debit card and online banking transfer) in this moment. *Paypal is a payment getaway and even if you are not PAYPAL USER, you may also pay with it with NO EXTRA CHARGES. *
  •  
    • Beneficiary Detail: Maybank | Malayan Banking Berhad
    • Beneficiary Account Number: 108178954837
    • Beneficiary Name: Chai Xin Juen
  •  
  •  
    • Beneficiary Detail: Public Bank
    • Beneficiary Account Number: 6328722435
    • Beneficiary Name: Chai Xin Juen

 

Once you have made your payment, kindly send us the payment detail to

Email: bernadetteblend@gmail.com

Facebook: Bernadette Blend (Website Live Chat)

Which include,

  • Order Number:
  • Banking Date:
  • Amount you have paid:

Kindly attach your bank receipt together as a proof after payment made, thank you.

 

7. Shipping Information

  • Shipping and Delivery
  • Free Shipping to WM and EM when you purchase over RM120.
  • Shipping rate to West Malaysia is RM8, while shipping rate to East Malaysia is RM12.
  • International shipping: Singapore. ( International shipping cost RM40 for the first kg)
  • Kindly check your parcel status with the courier company with the provided tracking number.

Notice: Your parcel will be on-hold if one of you ordered item is in Backorder Status and we will ship it out once items arrive. Thank you.

 

 

 

Q & A: (Frequently Asked Questions)

  • Can I request refund in cash? Or how can I get the refund if I have extra balance?

Yes. You may drop us a message at Live Chat/ Email by providing us your order number. We will arrange refund in cash/ refund in balance within 5-7 working days.

  • How long do Backorder takes?

Backorder items usually take 10-14 working days and estimate time of arrival (ETA) will be stated as well

 

  • How long can I receive my purchased items?

We will send out your parcel within 2-3 working days after confirmation of payment and you may receive your parcel within 1-3 working days after shipped. Kindly check your parcel status with the courier company with the provided tracking number.

 

  • If my order consist of both ready stock items and backorder items, when it will be shipped out?

Your parcel will only be shipped out after the backorder items had arrived.

 

  • Can I return & exchange a products?

We are sorry that currently we are not excepting returns goods unless it is in some exceptional circumstances. However, Shipping fees of return parcel will be borne by buyer in this exceptional circumstance for return goods.

 

 

 

Bernadette Blend reserve the right to amend the terms and conditions without prior notice given.